The Parkgate Hotel | Cardiff ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Westgate Street, Cardiff, United Kingdom, CF10 1DA

“I adored the hotel's perfect central location for exploring Cardiff!”view full review

The Parkgate Hotel, a 4-star establishment with an 8.8/10 rating on Booking.com, features period architecture combined with contemporary luxury. This Cardiff hotel offers a restaurant, fitness center, and an exclusive rooftop spa, providing a sophisticated base for exploring nearby attractions.

Rooms & Amenities

Accommodations at The Parkgate Hotel include 170 rooms, each equipped with air conditioning, free WiFi, and flat-screen TVs. Options range from Superior Queen rooms to spacious Deluxe Suites, some featuring king beds and sofa beds ideal for families and larger groups.

Dining & Refreshments

Dining is highlighted by The Sorting Room, a Michelin Guide listed restaurant serving British-inspired dishes. Guests can also enjoy afternoon tea and evening drinks in The Lounge, which provides an intimate setting for refreshments.

Leisure & Wellness

The Parkgate Hotel features an exclusive rooftop spa with four treatment rooms, offering a variety of Elemis treatments. For fitness enthusiasts, a well-equipped gym is also available on-site.

Location & Transportation

Conveniently located in Cardiff Centre, The Parkgate Hotel is within walking distance of the Principality Stadium, Cardiff Market, and numerous bus stops. The nearest airport is approximately 15 km away, accessible via local bus services.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

2 persons

28 m²

1 King-size bed

Shower

Heating

room details

Junior Suite

2 persons

34 m²

1 Double bed

Shower

Heating

room details

Superior Queen Room

2 persons

21 m²

1 Double bed

Shower

Heating

room details

Deluxe Twin Room

2 persons

25 m²

2 Single beds

Shower

Heating

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cardiff300 m

Airports

Cardiff (CWL) 21.5 km

Bristol (BRS) 76.8 km

Train

Cardiff Central Railway Station300 m

Bus

Bus stop300 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Thermal Spa Delight

“I thoroughly enjoyed my experience at the thermal spa area. The hydrotherapy pool, with its skyline view, was a serene oasis of relaxation. Though I found the pool a bit on the colder side, it was still a wonderful way to unwind during my stay.” view full review

Luxurious Sanctuary

“Our stay in the Tower Suite was nothing short of amazing. From the moment we opened the door, the high-end furnishings and thoughtful touches like personalized items for our anniversary made us feel truly special. The room featured well-appointed lighting and power sockets, ensuring that our needs were perfectly catered to.” view full review

Fantastic Dining Experience

“Although we didn't dine in-house for dinner, we enjoyed a good breakfast with an extensive buffet that catered to various dietary needs. It was great to have an accommodating selection of both hot and cold options, making breakfast a highlight of our stay.” view full review

Sumptuous Relaxation

“The bathroom was a sanctuary of luxury, featuring high-quality amenities and elegant design. I loved that it included luxurious elements, from a spacious shower to premium Elemis products which enhanced our overall experience and comfort during our stay.” view full review

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Locker room
Lift
Fire extinguishers

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Children

Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Full body massage

Room features

Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Location

Westgate Street, Cardiff, United Kingdom, CF10 1DA

Map view

Westgate Street, Cardiff, United Kingdom, CF10 1DA

City landmarks

Museum

National Museum Cardiff

1.7 km

Park

Bute Park

1.5 km

Landmark

Cardiff Bay

2.2 km

Stadium

Motorpoint Arena Cardiff

990 m

Museum

Techniquest

2.1 km

Landmark

Wales National Ice Rink

990 m

Church

St David's Metropolitan Cathedral

990 m

Landmark

Tramshed Cardiff

630 m

Public Building

City Hall

650 m

Landmark

Statue of Sir Gareth Edwards

760 m

University

Cardiff University

1.7 km

Gallery

Kooywood Gallery

1.7 km

Gallery

Martin Tinney Gallery

1.8 km

Nearby

Cardiff Castle Grounds

Cardiff Castle

140 m

Westgate Street

Principality Stadium

140 m

Mall

St David's Dewi Sant

140 m

Market

Cardiff Market

140 m

Church

The City Parish of St John the Baptist

140 m

Shopping Area

Capitol Shopping Centre

140 m

Art object

Animal Wall

140 m

Museum

Museum of Cardiff

140 m

Shopping Area

Castle Quarter Arcade

140 m

Mall

High Street Arcade

140 m

Mall

Duke Street Arcade

140 m

Museum

Firing Line Museum of The Queen's Dragoon Guards and The Royal Welsh at Cardiff Castle

140 m

Cardiff Arms Park Westgate Street

BT Sport Cardiff Arms Park

140 m

Avengers S.T.A.T.I.O.N. Cardiff

140 m

Womanby Street

Castle Emporium

140 m

CardiffWales

River Taff

140 m

Snowdonia National ParkWales

Afon Tryweryn

140 m

Restaurants

Tiny Rebel Cardiff

60 m

25 Westgate Street

Turtle Bay Cardiff

200 m

114-116 St. Mary Street Hodgehouse

Casanova

100 m

13 Quay St

Bar 44 Cardiff

90 m

15-23 Westgate Street Castle Quarter Arcades

Turtle Bay

210 m

114-116 St. Mary Street Hodgehouse

Asador 44

110 m

14-15 Quay Street

Zerodegrees

120 m

27 Westgate Street

Blue Honey Night Cafe

100 m

Quay Street

Cafe Citta

220 m

4 Church Street

The Potted Pig

240 m

27 High Street

The Alchemist

170 m

117 St. Mary Street

Reviews and Ratings

Reviews from guests about their experience.

Laurie

United Kingdom, March 2025

6.4/10

I enjoyed my stay at The Parkgate Hotel, particularly appreciating the elegant decor and the attentiveness of the staff. The breakfast buffet was extensive and of high quality, which made my mornings good. However, I did experience some noise disturbances that affected my sleep, as well as an issue with room cleanliness that dampened my overall impression of the room.

Rooms

7.0

My room was generally clean and comfortable, but I found the carpets needed a good clean. The bed was quite comfortable, making it easy to relax.

Service

9.0

The hotel staff were really lovely and attentive, always willing to help. I appreciated their effort in acknowledging my request for a complimentary upgrade as we were celebrating a special occasion.

Location

9.0

The hotel is in a fantastic location, close to all the main attractions in Cardiff. I found it very convenient for exploring the city.

Dining

8.0

Breakfast options were varied and tasted really good, with fresh fruits and hot food choices that I thoroughly enjoyed.

Facilities

6.0

I appreciated the amenities like room service and dry cleaning, but I had a disappointing experience with trying to book the thermal suite, as staff seemed uninterested in accommodating my requests.

Wayne

United Kingdom, January 2025

5.6/10

My stay at The Parkgate Hotel was quite a mixed bag. The elegance and cleanliness of the place really struck me, and the breakfast had some great options. However, I did feel a bit bummed about not being able to book the spa facilities and the extra charges for pool access. Overall, a nice experience but with some room for improvement.

Rooms

9.0

The Superior Queen Room was lovely and super cozy, with a great bathroom. I loved the attention to detail in the decor, making it feel very luxurious.

Service

8.0

Staff were attentive, though I only interacted with them briefly. They did acknowledge my request for a complimentary upgrade because of my special occasion, which was a nice touch.

Location

9.0

The hotel's central location made it easy to walk to attractions like the Principality Stadium in Cardiff. I loved being so close to everything!

Dining

9.0

Breakfast was a highlight for me, with a great selection of tasty options. I particularly enjoyed the fresh pastries and homemade rolls.

Facilities

6.0

I was disappointed that the spa facilities were fully booked during my stay, especially since I wanted to enjoy the pool. The $30 charge for a small pool for an hour felt steep too.

Penelope

United Kingdom, December 2024

5.2/10

I had a lovely stay at The Parkgate Hotel, with standout moments being the delicious breakfast buffet and attentive staff. The hotel's location made it convenient to explore Cardiff's attractions, but I wish I could have enjoyed the spa facilities since I was feeling under the weather. Overall, it was a luxurious experience with notable service, despite not being able to use all the amenities during my visit. 🌟🌼

Rooms

9.0

My Superior Queen Room was spacious, cozy, and impeccably clean, providing a beautiful haven after a day of exploring.

Service

9.0

The staff were incredibly friendly and went above and beyond to make my stay enjoyable, especially during breakfast and check-in.

Location

9.0

The hotel's central location made it easy for me to access Cardiff's key attractions, which was a huge plus.

Dining

9.0

I was particularly impressed by the breakfast, with its variety of delicious options, including fresh fruits and pastries, ensuring a great start to my day.

Facilities

8.0

Although I couldn't enjoy the spa facilities, I was pleased with the overall amenities and the great housekeeping services.

Margaret

United Kingdom, November 2024

6.2/10

I had a wonderful stay at The Parkgate Hotel, captivated by the hotel's beautiful design and location in the heart of Cardiff. The staff went above and beyond to ensure a welcoming experience, making my visit truly special. However, there were a few minor hiccups during breakfast service that need attention.

Rooms

10.0

My room was stunning with a huge bed and crisp sheets, providing me with a restful night's sleep. The coziness and comfort of the room made my stay more enjoyable.

Service

10.0

The service was lovely and attentive, particularly the reception staff who made me feel truly welcomed. They acknowledged my requests and ensured everything was perfect throughout my stay.

Location

10.0

Being centrally located made it easy for me to explore Cardiff and enjoy local attractions without much hassle. The area felt safe yet vibrant.

Dining

8.0

The breakfast was varied and delicious, though there were moments when certain dishes ran out and took longer to replenish. A bit more organization could enhance the morning experience.

Facilities

9.0

I took advantage of the spa services and enjoyed the thermal suite, which was a highlight of my stay. The access to amenities like room service and housekeeping also made my visit comfortable.

Nathaniel

United Kingdom, November 2024

6.0/10

I recently stayed at The Parkgate Hotel, and while the staff were attentive and friendly, I experienced a few hiccups during my visit. The location was fantastic, close to everything I wanted to see, and the spa services were a highlight. However, I felt the pricing for drinks at the bar was quite steep, which took away from the overall experience.

Rooms

8.0

My room was clean and cozy, making for a comfortable stay, though I expected more luxurious features given the hotel's reputation.

Service

7.0

The staff were lovely and generally attentive, but there were moments when I felt overlooked, especially during my time at the bar.

Location

9.0

The hotel is situated in an excellent location, right by the city center and close to the Cardiff Stadium, making it easy to explore.

Dining

8.0

I enjoyed a lovely breakfast with a great variety of options, but the self-service format felt a bit impersonal at times.